Arabella

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WE TAKE EXTREME CARE IN PACKING ALL OF OUR PRODUCTS

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

The shipment time estimates below apply only to Handcrafted Model Ships products. For Old Modern products, shipping time is similar, but not exact. 

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. The exception is Wye River Models brand, as it may take up to 3 weeks for your order to be shipped. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@AdamaModelShips.com

Delivery Time 
Your order will be processed and leave our supplier's facility within 3-5 business days. You will receive your model in 4 to 12 business days after you place your order (within the continental United States). Again, Wye River Models brand is the exception, as it may take up to 3 weeks for ship.

Example
A shipment within California will take 4 to 6 business days to arrive to you. A shipment to New York will take 5 to 12 business days to arrive to you.

Tracking
It is easy to track your shipment. Upon processing your order, you will receive an e-mail including shipping confirmation and the individual tracking number assigned to your model. Check anytime to see exactly when your model is expected to arrive.

UPS Transit Times from Alhambra, CA

Fedex Transit Times from Alhambra, CA

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions and sales, such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Money Back Guarantee Policy

We guarantee satisfaction with our products - in the unlikely event that your model arrives damaged please contact us by within 3 days of receiving your order. If you intend to give the item as a gift, please inspect the item upon receipt.

For further details please review our Refund Policy.